Select from our frequently asked questions to the left

How soon will my online pick up or delivery order be processed?

Please allow 2 business days for us to make your delicious treats before pick up or delivery.  For rush orders (less than 3 days away) please call our store at 323-422-8885.

How soon will my online shipment order be processed?

Please allow 2 business days for us to make your delicious treats before shipping.  Sweet E's ships every Monday-Thursday with the exception of major holidays.  Due to the UPS shipping schedule, Sweet E’s cannot ship for arrival on Sundays.


Does Sweet E’s offer baking classes or parties?

Yes! We offer monthly classes for both kids and adults to learn the art of cake, cookie, & cake pop decorating.  Click here for this month’s classes.

We also offer a variety of kid’s birthday party packages.  Click here for more information on parties.

 

Want to schedule your own private party or class?  Email us!

Does Sweet E’s offer internships or externships?

Sweet E's internship/externship programs offers qualified full-time students and recent grads the opportunity to put their knowledge to use and get real-world experience in our bakery or office. To apply for an internship or externship please send an email to careers@sweetesbakeshop.com. Note the type of work you are pursuing and be sure to attach your resume to your email.

Does Sweet E’s have employment opportunities?

Sweet E's is always looking for enthusiastic sweets lovers to join our team! If you have a passion for sweets and a commitment to superior service than we want to hear from you! We offer opportunities in a fun, positive environment. If interested in applying please submit your resume, a cover letter, and your portfolio to careers@sweetesbakeshop.com. Should a position open that matches your qualifications, we will contact you directly to further discuss opportunities.

Where can I find the nutritional information for your sweets?

We use a variety of premium ingredients in our sweets including milk, cream, butter, eggs, sugar, and flour. Our sweets do not contain any preservatives or trans fats.  Currently we do not have any other nutritional information available for review.

If I have a nut allergy, should I eat at Sweet E’s Bake Shop?

Sweet Es Bake Shop is NOT a nut-free kitchen. Several of our sweets use peanuts and other nut products. We recommend that customers with severe nut allergies eat our sweets cautiously. 

Does Sweet E’s deliver?

Delivery is offered daily from 10am-5pm in the greater Los Angeles area. You may choose between a Standard Delivery (4 hour window) and a Rush Delivery (2 hour window). Deliveries outside our normal delivery hours are an additional $10. Same day delivery may be available, please contact us to place same day orders.

All prices are subject to additional fees based on difficulty of delivery (wrong address, hospital, nobody home, pay to park, high in the hills, etc).  Large orders including cupcake towers and cakes require special handling and will incur an additional fee based on the specific order. Set up is not included in the delivery charge, but may be arranged for an additional fee. 

Deliveries will not be left unattended.  If a recipient is not present to accept the delivery, the customer may be liable for additional fees and will be responsible for payment and scheduling of another delivery.

What are Sweet E’s holiday hours?

New Years Day: Closed

Martin Luther King Jr. Day: Closed

Memorial Day: Closed

4th of July: Closed

Labor Day: Closed

Rosh Hashana: Open Friday 10am - 5pm, Closed Saturday

Yom Kippur: Open Friday 10am - 5pm, Closed Saturday

Thanksgiving Day: Closed

Christmas Eve: Open 10am - 6pm

Christmas Day: Closed

New Years Eve: Open 10am - 6pm

What happens if I’m not home to receive my delivery or shipment?

Sweet E's does not require a signature for your delivery or shipment, however we can only guarantee the quality of our product if it is received by the shipping time or day selected by the customer.  According to UPS policy & Sweet E’s local delivery policy the drivers will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so. For this reason it is also necessary for customers to notify a recipient of their sweet surprise before the date of delivery.  Additional charges may apply if our delivery driver is not able to leave the package with a person or in a safe spot.

Please be aware of any specific delivery policies for your shipping destination.  Sweet E's cannot guarantee delivery if we are provided with an incorrect address, or for shipping delays due to inclement weather.  Sweet E's will provide you with a UPS tracking number via email once your order has shipped.  We individually package each product with care and cannot be held responsible for any damages that occur during the shipping process.

Do you offer wedding consultations?

We do!  To schedule a consultation please call our shop at 323-422-8885 or email Bree@sweetesbakeshop.com

Are charitable donations available from Sweet E’s Bake Shop?

Sweet E's supports a variety of causes and frequently donates cupcakes to charitable organizations.  Visit our "Sweet E's Gives Back" page here!  For all inquiries related to charitable donations, please email info@sweetesbakeshop.com. 

How many people do your cakes feed?

Sweet E’s sheet cakes include 2 layers of cake and 1 layer of frosting.

Quarter sheet cake (25 people)

Half sheet cake (50 people)

Full sheet cake (100 people)

 

Specialty cakes are 3 layers of cake and 2 layers of frosting.  Any of these cakes can be stacked to make a tiered cake.

4" (feeds 4-6)

6" (feeds 8-10)

8" (feeds 12-15)

10" (feeds 20-30)

12" (feeds 40-50)

14" (feeds 60-70)

16" (feeds 80-90)

18" (feeds 100-115)

20" (feeds 120-135)

Do you have anything vegan, gluten-free or sugar-free?

We do! We offer a full line of vegan, gluten-free and sugar-free sweets. Please note that our kitchen is not a gluten-free or dairy-free kitchen, so if you are very sensitive, we recommend eating our sweets cautiously. 

Do you offer gift certificates?

We do!  Gift certificates are available in store or can be sent through the mail for a small postage fee.

Does Sweet E’s offer catering?

Sweet E's creates beautiful dessert tables, candy tables, cupcake towers, and displays for all types of celebrations: from weddings and graduations to birthdays and corporate events.  For more information please call our shop at 323-422-8885 or email info@sweetesbakeshop.com with the following information:

1.  Your contact information (name, phone number, email)

2.  The date of your event

3.  How many people you'd like to feed

4.  Any sweets you're specifically interested in

5.  Your estimated budget

6.  Any reference photos you have to give us a better idea of what you're looking for

How do I track my shipment?

To track your Sweet E’s shipment please use the tracking number that you received in the order confirmation that was emailed to you.  Please use the link below and follow the UPS instructions.  If you did not receive your email confirmation please contact Sweet E’s directly at 323-422-8885 or info@sweetesbakeshop.com.

http://www.ups.com/tracking/tracking.html

What is your address?

8215 W. 3rd St.


Los Angeles, CA 90048
 

Click here for directions to our store

Is Sweet E’s Kosher?

All of Sweet E's bakery products are certified Kosher through Kosher L.A.  See our full certification here.  Our products are Kosher for year-round use, excluding Passover.  While we are not strictly Parve, we do offer numerous dairy free sweets!  See our dairy free/vegan menu here.

Does Sweet E’s rent cupcake towers and other displays?

Sweet E's creates beautiful dessert tables, candy tables, and displays for all types of celebrations: from weddings and graduations, to birthdays and corporate events.  We are happy to rent cupcake towers, cake pop or push pop stands, cake plates, and other lovely display items for these events!  Items are charged per day of rental and include a deposit.  The customer is responsible for returning these items the day after the event.

For more information please call our shop at 323-422-8885 or email info@sweetesbakeshop.com

Is there a minimum for ordering?

Yes, we have a minimum of six per item, per flavor.  You may purchase smaller amounts from our store- we have a very large selection available every day!

Do I need to pre-pay for orders placed in advance?

For all orders we kindly request payment in advance. Our delivery agents do not accept payment on delivery.

What if I am not satisfied with my order?

If there is a problem with your order, please call our shop at 323-422-8885 or email us at info@sweetesbakeshop.com.  Sweet E's sends out an order confirmation for every order so that you can double check that we have your order information just right.  We can not be held liable for any information that is not on this form so we ask that you look it over carefully.

We make every effort to protect your order from damage during shipping. Any issues that occur which result in your dissatisfaction must be reported immediately upon receipt, and submitted with a photo of the items received to info@sweetesbakeshop.com.  If there is an error on our part related to your order, we may issue a credit for your order and any applicable shipping. Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address. 

How do I place a large or custom order?

Please call our shop at 323-422-8885 or email us at info@sweetesbakeshop.com.

What is your rental policy?

All rentals must be returned to Sweet E’s 24 hours after your event. You will be charged $5 per display each day after the 24 hour period. If the display is lost, damaged, or not returned within 2 weeks you will be charged a replacement fee.  The replacement fee is determined based off of the specific display. You will be notified of this policy when placing your order and asked to acknowledge your agreement by email or signature.

Does Sweet E’s offer on-site set up?

Yes! We offer on-site set up and display services.  For more information please call our shop at 323-422-8885 or email info@sweetesbakeshop.com.

What type of payment do you accept?

We accept all major credit cards.  If ordering in advance, a 50% deposit is required to secure your order. Full payment is required at least 1 week in advance.

Can I place an order on the same day that I need it?

Same day orders may be accommodated. A rush fee may incur depending on the size and detail of the order.  To place a same day order, please call our shop at 323-422-8885.

How do I change or cancel my order?

If you need to change or cancel your order please call our shop immediately at 323-422-8885.

Due to the nature of our business, custom orders are planned well in advance.  Changes or cancellations must be made at least 48 hours in advance for standard orders and 1 week in advance for custom or large orders. You will be fully refunded (with only a 1% cancellation fee on credit card orders) if your order is canceled within these time frames. Unfortunately we cannot offer a refund for any large or custom order canceled past these time frames. 

What are your store hours?

Monday-Sunday (8am-6pm)

Can I order online?

Yes! You can order our sweets online here.

How do I request the truck to come to my area?

Please send your request to truck@sweetesbakeshop.com with the following information:

1.  Your contact information (name, phone number, email address)

2.  The date and times of your event

3.  The number of people you are looking to feed

Can I rent the Sweet E’s Truck?

Yes!  You can rent the Sweet E’s truck for your event. We will come stocked full with the desserts of your choice! For more information please call our shop at 323-422-8885 or email truck@sweetesbakeshop.com.

How do I care for my Sweet E’s products?

Cupcake Care:

Sweet E’s cupcakes are meant to be enjoyed right away. If you plan to store them we recommend that you cover the bakery box in plastic wrap or place the cupcakes in an airtight container and keep them at room temperature. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them for up to 10 days. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.

Cake Care:

Sweet E’s cakes should be stored in the refrigerator especially before transporting. The cake should be brought to room temperature 1-3 hours before serving depending on the size of the cake.

Cake Pop Care:

Sweet E’s cake pops will last up to 10 days if kept at room temperature in a cool, dry place. They are best kept either wrapped or in a plastic airtight container. You may also freeze your cake pops for up to 1 month!

Do I need to order in advance?

We are happy to serve walk-in customers as we offer a wide variety of cupcakes and sweets in our store daily. For our store location and hours please click here.  Custom orders and large orders (24 pieces or more) must be placed 5-7 days in advance.

Does Sweet E’s ship?

We do!  Sweet E’s ships via UPS. Shipments go out every Monday-Friday with the exception of major holidays.  Due to the UPS shipping schedule, Sweet E’s cannot ship for arrival on Sundays.  Unfortunately, we cannot ship to P.O. Boxes, APO, or FPO addresses. We do not require signature upon receipt of any shipping order. However, due to the perishable nature of our product, it is best for someone to be present to receive the delivery.

Please be aware of any specific delivery policies at your shipping destination. Sweet E’s cannot guarantee delivery if we are provided with an incorrect address, or for shipping delays resulting from inclement weather. Sweet E’s will provide you with a UPS tracking number via email once your order has shipped.

What size are Sweet E’s cupcakes?

Sweet E’s sells mini cupcakes, eaten in 2-3 bites. We recommend ordering 1-2 cupcakes per person. Standard size cupcakes are available to pre-order.  For more information please call our shop at 323-422-8885 or email us at info@sweetesbakeshop.com.